Totally depressing experience with my favourite Airtel
Today I want to share the unpleasant experience I had with Airtel digital TV. I am a happy broadband customer, the technology Airtel offers for DTH is good and so is the advertising. These factors made me to go for Airtel’s DTH service inspite of having Tata Sky dish installed for my building. Saturday 26 th September 2009 5pm. I paid Rs.4850 for the installation and one years rent for the entire package. Saturday 26 th September 2009 5.30 pm Called up the customer care on 1800 102 8080 and fixed the time for installation of the equipment next day at 10am on Sunday 27 th September 2009. Now the fun started. Sunday 27 th September 2009 11.30 am Waited till 11.30am for the installation guy. But neither did he come nor did he or Airtel have the courtesy of calling me to inform that he wasn’t available. I called the customer care yet again. The customer care guy admitted that he did not have any updates but requested me to wait for till 1pm. Sunday 2...